21 Taka FAQ – Common Questions & Answers

Signing up with 21 Taka takes just 2 to 3 minutes. Simply provide your name, mobile number, email address, and a password. You'll receive an OTP on your mobile — verify it and your account is ready to go. The entire process is online; no office visit required.

No. Under 21 Taka's policy, each individual may hold only one account. Any attempt to create multiple accounts using the same device, mobile number, or bank account will result in all associated accounts being suspended, and any remaining balance may be forfeited.

You must be at least 18 years old to register at 21 Taka. You will be required to confirm your age during registration. If a KYC check during withdrawal reveals that you are under 18, your account will be closed.

If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Enter the OTP to verify your identity and set a new password. The whole process takes under 2 minutes. For further assistance, contact our Login Page here.

Your name cannot be changed after registration, as it is tied to identity verification. If you need to update your mobile number, please contact our customer support team — they will verify your identity and make the necessary changes.

21 Taka supports all major payment methods in Bangladesh:

• BKash — Most Popular Mobile Banking
• Nagad — Instant Transfer
• Rocket (DBBL) — Dutch-Bangla Mobile Banking
• Bank Transfer — All major Bangladeshi banks

Both deposits and withdrawals are available across all methods.

The minimum deposit is ৳200 and the minimum withdrawal is ৳500. The maximum single withdrawal amount depends on your account level — VIP members can withdraw larger amounts in one transaction.

bKash and Nagad withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–2 business days. Completing your account KYC verification before requesting a withdrawal will speed up the process.

21 Taka charges no fees on deposits. A small payment gateway fee may apply on withdrawals depending on your chosen method, but there are no hidden charges — all fees are clearly shown before you confirm your withdrawal.

Your balance typically updates within 2–5 minutes of a deposit. If it hasn't appeared after 15 minutes, contact our live chat support with your payment transaction ID (TrxID) and we'll verify and resolve it promptly.

New members at 21 Taka receive a 100% welcome bonus on their first deposit, up to ৳5,000. For example, deposit ৳2,000 and get an extra ৳2,000 in bonus funds. For full bonus terms and conditions, visit our Bonus Page here.

Bonus funds cannot be withdrawn directly. You must meet the specified wagering requirements before a bonus becomes withdrawable — typically 10–20x the bonus amount. Exact requirements vary by bonus type — On the Bonus Page Find out more.

21 Taka offers active members a daily cashback on their net losses. It is credited automatically to your account the following morning. Your cashback rate depends on your VIP level — the more you bet, the more cashback you earn.

Refer a friend and earn a commission on their first deposit. You'll find your referral code in the Profile section. Once your referred friend registers and makes a deposit, both of your accounts will be credited with a bonus.

21 Taka offers 200+ sports markets. The most popular include:

• Cricket — IPL, BPL, T20 World Cup, Test
• Football — FIFA World Cup, EPL, Champions League
• Kabaddi — Pro Kabaddi
• Tennis, Badminton, Basketball
• E-Sports — CSGO, Dota 2, FIFA

For more details, visit our Match Odds Page here.

Live betting lets you place bets on matches that are already in progress, with odds updating in real time as the action unfolds. Simply log in, go to the Match Odds section, and click the "LIVE" tab to bet on any ongoing match.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases you may use the "Cash Out" feature to partially or fully settle your bet early. Cash Out is available on selected markets and is subject to current odds.

Yes. All casino games on 21 Taka are powered by internationally certified RNG (Random Number Generator) technology. Our Live Casino games are also regularly audited by independent third-party auditors. Our Review Page here.

Yes. 21 Taka operates under an international gaming license. Every transaction and session is secured with SSL (256-bit) encryption. Your personal and financial information is fully protected. To learn more, Privacy Policy here.

If you suspect your account has been compromised, contact our Live Support immediately. We will temporarily lock your account to secure it, then reset your password after verifying your identity. Always use a strong password and never share it with anyone.

KYC (Know Your Customer) is an identity verification process. A copy of your NID or passport may be required during withdrawals or for transactions above a certain limit. This is purely for your protection — to ensure no one can withdraw funds from your account without authorization. Terms & Conditions here.

21 Taka customer support is available 24/7. Ways to get in touch:

• Live Chat — Get the fastest resolution
• Email — support@21taka.ws
• Support Ticket — Available from the Help section of your account

Our support team speaks Bangla, so you'll never have a communication barrier.

Responsible gaming means playing for fun — not out of addiction or as a source of income. 21 Taka lets members set their own daily betting limits, and self-exclusion is also available if needed. To learn more, visit our Responsible Gaming page here.

To close your account, reach out to our support team via live chat or email. Make sure to withdraw any remaining balance before closing. If you'd prefer a temporary break, you can also set up a self-exclusion period or a cooling-off period.